Support Center

PuzzleStars FAQ

Last Updated: Feb 08, 2016 11:55PM UTC
What are PuzzleGems?
Use PuzzleGems for a hint or a helping hand if you get stuck on a level. You can also use your PuzzleGems to unlock new level packs.

You can either buy PuzzleGems directly within the game or you can trade in your earned PuzzleStars for PuzzleGems.

What are PuzzleStars?
PuzzleStars are awarded each time you beat a level in any of the apps in the PuzzleStars series.

Visit the Store in any PuzzleStars app to trade in your PuzzleStars for PuzzleGems to use in that app.

What happened to PuzzleKeys?
We used to sell PuzzleKeys to unlock level packs. By popular demand, we now allow you to unlock level packs with your PuzzleGems instead. Since PuzzleKeys are now redundant, we removed them altogether and rewarded everyone who still owned PuzzleKeys by giving them 5 PuzzleGems for EACH PuzzleKey they owned. This exchange occurred quietly on the server the moment the new policy went into effect.

If you purchased a City Key, it will continue to unlock all level packs going forward.

How do I carry my PuzzleStars balance over from one game to another?
Most PuzzleStars players are already signed into Game Center on their iOS device before even downloading one of our games. If this is the case, your PuzzleStars balance will automatically transfer over from one game in the series to another without you needing to do anything. 

If you’re not signed into Game Center on your iOS device, just visit the Game Center app on your iPhone or iPad and sign in with your Apple ID. It will take less than a minute. After you have signed in, your PuzzleStars balance will carry over seamlessly from one game in the series to another.

Why don’t my PuzzleGems carry over from one game to another?
Due to regulations and restrictions placed on us regarding in-app purchase content, items that are available for purchase in an app must be used within that app. Since PuzzleGems are available for sale within an app, they cannot be carried over. PuzzleStars are EARNED, and can thus be carried over and converted into PuzzleGems in any app in the series that you choose.

How do I sync my game progress between my iPhone and my iPad?
All devices that share a Game Center account will automatically sync progress with each other. If you beat Level 10 on your iPhone during your commute, your iPad will know you’re on Level 11 the moment you lie down on the couch after work!

How do I sign into Game Center?
Simply visit the Game Center app on your iPhone or iPad and sign in with your Apple ID. It will take less than a minute. Then come back to your favorite PuzzleStars game and continue playing.

Alternatively, you can sign in to Game Center directly from within a PuzzleStars app by selecting the “Game Center” button on the menu.

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